Domestic Violence Helpline Relief Advocate (offsite)
Feb 6, 2019
New Beginnings strives to build a meaningful, welcoming and equitable workplace, inclusive of diverse voices, experiences and perspectives. New Beginnings is an equal opportunity employer. Survivors, people of color and LGBTQ people strongly encouraged to apply.
RESPONSIBILITIES: Provides culturally competent and trauma informed support, information and referrals to callers during evening, overnight, weekend and holiday hours on New Beginnings’ 24- hour Helpline. Helpline calls are answered from home or other private location.
REPORTS TO: Community Advocacy Program Director, with support from the Community Advocacy Program Lead/Helpline Coordinator
COMPENSATION: Wage during hours on-call: $15.00 per hour
Wage when on a phone call: $16.00 per hour
• Provides emotional support, safety planning, information, and community referrals to survivors and other community members who call New Beginnings’ Helpline.
• Incorporates trauma informed best practices into support of survivors.
• Coordinates interpreter or ASL services for non-English speaking or hearing-impaired callers.
• Debriefs calls and informs relevant CAP staff about developments on Helpline as needed.
• Ensures coverage is in place for shift when taking leave and also provides shift coverage for colleagues as needed.
• Other duties as assigned.
• Ensures services provided reflect and contribute to agency efforts to promote equity and social justice.
• Enters complete and accurate participant and service data into the agency database at the end of each shift.
• Responds to meet data needs identified by the Program Manager or data staff.
• Participates in agency in-service trainings as available.
• Documents all trainings and self-study to ensure compliance with Washington Administrative Code training requirements for domestic violence advocates.
• Commitment to the mission of New Beginnings and to the needs of domestic violence survivors.
• Willingness to learn about and promote equity and social justice within and outside of New Beginnings.
• At least one year of experience providing survivor-centered advocacy and/or crisis line coverage. Experience in non-domestic violence agency settings will be considered.
• Knowledge about the dynamics of domestic violence and the impact of trauma on survivors and their children.
• Ability to support diverse callers in a welcoming, supportive, culturally competent manner.
• Ability to answer calls in a private, uninterrupted setting from home.
• Ability to maintain participant confidentiality, and the confidentiality of New Beginnings’ data.
• Ability to work independently.
• Strong attention to detail and follow through.
• Ability to engage in constructive self-care activities to manage secondary trauma.
• Proficient with Microsoft Office applications.
• Fluency in Spanish, African or Asian languages a plus.
*Helpline Advocates are provided an agency laptop for researching resources and entering caller data, and a cell phone for the exclusive purpose of receiving Helpline calls.