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Manager of Community Resources & Referral Program

Aug 8, 2019
Gay City Logo
Gay City

Title: Manager of Community Resources and Referral Program
Hours: 40 hours per week (some evening and weekend hours to be expected)
Salary: Starting range based on experience, $45,500.00 to $50,000.00
Reports to: Director of Programs
Application Priority: September 9, 2019, or until position is filled

Position Summary

Gay City: Seattle’s LGBTQ Center promotes wellness in LGBTQ communities by providing health services, connecting people to resources, fostering arts, and building community.

This position is responsible for providing Gay City’s staff and volunteers with the means to understand and practice peer advocacy. You will be leading learning opportunities on best practices of trauma-informed, peer advocacy – rooted in the value of self-determination and an explicitly anti-racist social justice lens.

Gay City’s Community Resources and Referral Program strives to leverage power so that we can collectively manifest radical, courageous integrity in our commitments to dismantling the systems of violence that disproportionately impact our LGBTQ communities, youth communities, and their intersections.

Duties and Responsibilities

Maintain a Healthy, Safe, and Welcoming Workplace:

  • Enforces organizational policy to cultivate an environment that makes employees hold one another accountable for their actions.
  • Provides proposals and recommendations for process improvement and change.

Development of Superior Workforce:

  • Motivates staff & volunteers to create an environment where employees thrive.
  • Coaches and trains employees & volunteers to help them perform their positions more efficiently.
  • Liaises with appropriate Gay City staff & volunteers to develop strategies for training to introduce new technologies and systems to employees.
  • Coordinate with Director of Programs to conduct regular program staff & volunteer meetings.

Meeting the Goals of the Department/ Program:

  • Prepares month-end reports, quarterly reports, and management reports for submission.
  • Manages and oversees programs data and client information collection systems.
  • Assists the Director of Programs with fiscal year budgets.
  • Manages supply purchases with appropriate personnel and maintain records.
  • Assists with strategic thinking and the development of processes and programs to aid in meeting department/ agency deliverables and strategic goals.
  • Maintains Resource Referral database.
  • Maintains Healthcare Navigation database.
  • Maintains confidential filing system.

Provide Oversight and Direction:

  • Leads and supervisors the Resource and Referral Team and guides daily/ weekly tasks.
  • Acts as staff liaison and provides direction to Team related projects and programs.
  • Takes the initiative and begins projects when necessary.
  • Works with the Director to oversee every step of Resource and Referral Team projects.
  • Maintains an organized work environment

Works Collaboratively:

  • Completes administrative work and corresponds with other departments.
  • Communicates with Director of Programs, other Gay City Programs, and community partners.
  • Takes the time to work with colleagues.

Maintain employee work schedule:

  • Ensures the daily functioning of the Library, Resource and Referral Program, Healthcare Navigation Program, and Orca Lift Enrollment Program.

Delegate responsibilities to employees:

  • Demonstrates confidence in employees and delegate tasks according to the program’s needs.

Required Qualifications

  • A demonstrated commitment to our mission, vision and values.
  • Experience working with transgender/gender nonconforming (T/GNC), lesbian/gay/bisexual/queer (LGBQ) communities, youth communities, and their intersections.
  • General knowledge and experience of successfully navigating barriers that disproportionately impact (Black, Brown) T/GNC, LGBQ, youth, elder, and disability communities, and their intersections.
  • Strong understanding and practice of trauma-informed, direct service advocacy.
  • Ability to train colleagues on best-practice advocacy principles in skill-building format.
  • Ability to speak, read, and write in English.
  • Knowledge of and experience with best practices with public speaking, audience participant engagement, and change-making training methodologies.
  • First-hand experience in and with:
    • working with folks of different abilities and neurodiversity.
    • supporting and working with people navigating trauma and/or who are actively in crisis.
    • facilitating trainings focused on peer advocacy best practices, anti-oppression and social justice topics.
    • contributing to and/or facilitating a training with attendance of at least 25 participants. 
    • communicating with collaborators with varying perspectives and interests.
    • navigating resources and systems to overcome barriers and/or advocating for community members to overcome systemic barriers and challenges.
    • participating in coalitions and community collaborations.
    • managing database systems
    • managing larger projects that span multiple months.
    • planning and facilitating regularly occurring community engagement events.
    • general proficiency with computers and ability to learn new software.
    • using Microsoft Office products, Google Suite, and basic data entry tools.
  • Demonstrated ability to serve all segments of the LGBTQ community and culture, especially including mindfulness and respect with regard to people’s pronouns and immigration status.
  • Knowledge of and experience navigating issues that disproportionately impact queer and trans communities, with demonstrated ability to apply a lens of intersectionality, particularly with regard to race, class, gender, age and ability.
  • Excellent verbal, written, and interpersonal communication skills, including the ability to use sound judgment to determine the appropriate course(s) of action in complex interpersonal situations.
  • Must be highly organized, detail-oriented, and committed to delivering quality peer support.
  • Friendly, engaging presence with an ability to establish and maintain close collegial working relationships both internally and externally.
  • Established ability to maintain a high level of production while working independently.

Desired Qualifications

  • Experience with library science, or familiarity with library functions.
  • Experience with volunteer coordination/ management.
  • Ability to provide training/technical assistance remotely; experience with coordinating webinar logistical support.
  • Working understanding of the health disparities that disproportionately impact (Black/Brown) T/GNC, LGBQ, youth communities, and their intersections.   
  • Experience working with state, county, local elected officials, and their staffers.
  • Working understanding of motivational interviewing and the value of the practice.
  • Experience creating and maintaining systems in a fast-paced work environment.
  • Work or volunteer experience with a “by and for” organization.

Compensation and Benefits

  • This is an exempt, salaried position. The starting salary range is from $45,500.00 to $50,000.00.
  • Additional language skills/being able to communicate in the languages of communities we wish to work with in the future will be considered when negotiating compensation.   
  • Full healthcare, dental, and optical coverage offered.
  • Generous vacation package in addition to paid sick and safe leave.
  • Gay City recognizes the importance of saving for retirement and offers eligible employees a 401(k) plan.

How to Apply

  • Please submit a cover letter and resume via e-mail to
    • Please use “Community Resources – Your name in the subject line. In your cover letter, please share with us your passion and/or connection to our mission and values, your experience as it relates to the qualifications and responsibilities above, your history working with T/GNC, LGBQ, youth communities, their intersections, and what you hope to learn from this position.
  • Applications will be accepted until the position is filled but priority application review will begin on (September 9, 2019) with a projected start date of (October 16, 2019).

T/GNC, LGBQ qualified candidates of color are strongly encouraged to apply.

Gay City is an equal opportunity employer. Gay City does not discriminate on the basis of race, ethnicity, color, gender identity or presentation, sex, marital status, sexual orientation, age, religion, immigration status, and the presence of any sensory, mental or physical disability in employment, volunteer opportunities or services rendered. 


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