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Business Services Program Lead

Mar 25, 2021
Business Services Program Lead
Date: April 2021
Reports To: Program Manager – King County Outreach, VP
Location: Seattle, WA, and Portland, OR FLSA Status: Exempt Grade: 11 – 15
Salary range: $65,000-89,000

Position Purpose
The Business Services Program Lead (BSPL) develops and identifies underserved small businesses, direct business services, and referrals to a curated network of culturally competent technical assistance and professional service providers across the region. Target borrowers include small and medium for profit and nonprofit businesses, particularly those owned by people of color, women, veterans, and immigrants, who are unable to qualify for loans from traditional financial institutions. As part of a collaborative team of professionals, the BSPL will be responsible for contributing to the development of Craft3’s business services program.

The Organization
Craft3 is a nonprofit Community Development Financial Institution (CDFI) with a mission to strengthen economic, ecological, and family resilience throughout Oregon and Washington communities. We do this by providing loans to entrepreneurs, nonprofits, individuals, including those without access to traditional financing. We then complement these financial resources with our expertise, professional connections, and other advocacy for our clients. Learn more at

Craft3’s commercial lending team make loans to entrepreneurs who have been unable to access or been denied bank financing. Committed to equity, they focus on historically disenfranchised and underserved populations, help our borrowers understand the language of finance, access capital and grow their businesses. The commercial lending team uses their experience in coaching, banking, finance, natural resources, clean tech, community development, and microfinance to build relationships with and serve our borrowers and partners. They bring creativity, compassion, and perseverance to all their work.

Essential Duties and Responsibilities include some or all the following and are not intended to be all-inclusive. Craft3 reserves the right to change, add or delete responsibilities and duties as seen fit. An employee’s specific job duties, priorities, and performance expectations are detailed in individual performance plans.

• Deliver culturally competent one-on-one business coaching to high-mission borrowers to address barriers of accessing capital to grow their businesses.
• Develop and manage a referral network of technical and professional service providers to identify businesses in need of Craft3’s services or loan capital; maintain the Craft3 brand in the marketplace with high-mission clients to strengthen underserved businesses and contribute to commercial loan production goals.
• Host workshops including partnerships with other resource providers for Craft3 clients.
• Act as a curator, connector, and evaluator of local, regional, and statewide business service resources, to support the local lenders in making better referrals for underserved clients while maintaining a list of business service resources.
• Work with Craft3 commercial lenders to develop high-level business needs assessment processes and templates, identify qualifying loan applicants who may benefit from technical assistance services.
• Manage and refer Craft3 commercial borrowers to online business services platform for base curriculum from loan origination through servicing.
• Maintain a network of culturally competent paid professional service providers, including attorneys, accountants, tax preparers, and business advisors.
• Develop or source other curriculum material to grow the library content to the online business services platform.
• Contribute to the body of knowledge, sharing best practices and suggest improvements.

Culture and Brand Management
• Support the organization's performance standards and Companywide Competencies.
• Demonstrate stewardship for the Craft3 Brand and participate fully with all members of the Craft3 team.

• Provide culturally competent business services to underserved businesses by offering one-on-one counseling and workshop-based trainings.
• Develop a business service program and manage a referral network of technical and professional service providers.
• Refer Craft3 commercial borrowers to online business services platform and support their utilization of curriculum.
• Refer businesses to culturally competent network of technical assistance and professional service providers as needed to obtain services not offered directly by Craft3.

Direct / Indirect Reports – None

Peer Positions – None

Financial Impact – Position will support business development and delivery of business services, which are intended to support the avoidance of loan losses.

To perform this job successfully, an individual must be able to demonstrate leadership in the accomplishment of the responsibilities of the position and perform each essential duty with excellence. The required qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Typical Problem Solving
Apply common sense understanding to carry out detailed and complicated written or oral instructions. Dealing with problems involving many variables in sometimes difficult and stressful situations.

Knowledge and Experiences
Five years’ experience in community development, program management, small business development, or business advisory services. Experience in community development finance or commercial lending a plus.

Preferred Skills and Abilities
• Passion for serving and working effectively in diverse communities across the Pacific Northwest.
• Bilingual Spanish preferred.
• Motivated self-starter with an entrepreneurial spirit.
• Previous successful business ownership highly desired.
• Able to deal with frequent change, delays, or unexpected events.
• Strong collaboration skills with internal and external colleagues.
• Effective verbal and written communication skills and keen attention to detail.
• Strong work ethic, a high level of integrity, and the desire to achieve.
• Excellent prioritization and organization skills and effective time management to succeed in a semi-autonomous, fast-paced environment.
• Ability to successfully work with colleagues located in local and satellite offices.
• Comfort and proficiency with customer service and loan management database platforms.
• Proficiency in Microsoft Suite and other Contact Relationship Management systems.

Certificates, Licenses, Registrations – Valid Driver’s License.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Periodic travel to company events and branch offices will be required.

How to Apply
Apply online at
Application Deadline: Open Until Filled
For more information about Craft3 and our Benefits visit our website at:
Craft3 is an equal opportunity employer; women and minorities are encouraged to apply.

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