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Clinic Manager

Nov 13, 2020
Gay City

Title:               Clinic Manager

Hours:             Exempt, 40+ hours per week (weekend and evening hours required)

Salary:            $55,000 - $60,000

Reports to:     Health Services Director

Date:               10/23/2020

The Clinic Manager (a.k.a. Health Services Manager) provides operational and administrative oversight of Gay City’s health services department including scheduling, staffing, and controlling clinical activities. Gay City is the leading provider of HIV testing and STI screening in King County. We provide access to PrEP, assistance enrolling in health insurance, access to ORCA Lift, and referrals to community resources. We have recently registered as a 340B qualified entity with HRSA. 


Gay City is the definitive hub for LGBTQ individuals seeking affirming and responsive resources, wellness, and community.


Gay City: Seattle’s LGBTQ Center cultivates access and connections to promote self-determination, liberation and joy in our communities.


  • Create a positive, professional, and equitable work environment
  • Coach and train employees to help them perform their positions efficiently
  • Maintain employee work schedules including assignments, training, vacations and coverage for absenteeism
  • Manage concerns relating to productivity, customer service skills, and workload expectations
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
  • Provide crisis support to staff and clients as needed
  • Work with Human Resources to recruit, interview, select, and hire new employees
  • Manage supply purchases and maintain inventory
  • Track contract deliverables and ensure monthly/quarterly reports are accurate and submitted on time
  • Monitor compliance for legal & medical guidelines, internal policies and quality standards (e.g. HIPAA/ OSHA/ 340B compliance
  • Oversee the collection and maintenance of records on clients for statistical purposes according to the confidentiality/privacy policy of the organization
  • Provide ongoing assessment and evaluation of the clinical program to ensure that client needs, agency standards and funding requirements are met
  • Coordinate with Director to conduct regular department staff meetings


These are some of the software programs we use in a typical day:

  • Microsoft Office Suite (Word, Excel, Access, PowerPoint)
  • Google Suite (Email, Chat, Sheets, Docs, Forms)
  • Acuity Scheduling for client appointments
  • InSync Healthcare Solutions (electronic medical record)
  • Provide® Enterprise


  • Three years of experience as supervisor, leader, or healthcare administrator
  • Knowledge and familiarity of issues impacting queer and trans communities with demonstrated ability to think and work intersectionally, particularly with regard to race, class, gender, age and ability
  • Solid understanding of budgeting, resourcing and performance evaluation procedures.
  • Demonstrated ability to serve all segments of the LGBTQIA+ and BIPOC communities and culture, especially including mindfulness and respect with regard to people’s pronouns and access needs
  • Experience administering government grants and managing program budgets and evaluating program goals
  • Experience and knowledge of HIV, STIs, PrEP, and 340B programs
  • Bilingual (Spanish) strongly preferred
  • Healthcare Assistant/ Phlebotomy license or similar preferred


  • ●Please submit cover letter and resume via e-mail to
  • ●Please use “Clinic Manager - Your name in the subject line

Gay City is an equal opportunity employer. Gay City does not discriminate on the basis of race, ethnicity, color, gender identity or presentation, sex, marital status, sexual orientation, age, religion, immigration status, and the presence of any sensory, mental or physical disability in employment, volunteer opportunities or services rendered.


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