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Community Engagement Manager

Sep 21, 2021
seattle city
City of Seattle
For more information please visit:

Position Description

The Office of Emergency Management (OEM) leads the citywide emergency management program and is responsible for managing and coordinating the City's resources and responsibilities in dealing with all aspects of emergencies. OEM promotes public awareness and emergency preparedness; accurately assesses potential hazards and helps coordinate disaster response and recovery actions. Our office is a nationally recognized program for its innovative and ongoing efforts in community outreach & engagement and emergency management program expertise.
 OEM is recruiting for a Community Engagement Manager to strategically lead our Outreach and Training Team. In this role, you will work to engage and empower community through innovative and culturally appropriate approaches in creating disaster resiliency across the community at all levels. You will have a focus on reaching Seattle’s most vulnerable and underserved populations who are likely to experience the greater impacts from disasters. The goal through these programs is to guide the community on protecting lives and property, and helping the overall community attain self-sufficiency in anticipation of emergencies and disasters.

Job Responsibilities

You will be responsible for formulating the strategies as well as overseeing the implementation of OEM’s emergency preparedness community outreaching training and education program with purposeful racial equity and social justice awareness. You will be a key advisor to the leadership team on emergency management initiatives to better prepare and serve the overall community. You will lead and support a team of two Outreach & Specialists in developing diverse programs that will motivate and empower 715,000+ Seattle community members to be prepared for emergencies and disasters through the offerings of preparedness classes, activities, events, and skills-based trainings. 
Here is more about this role’s main priorities: 

  • Innovative emergency preparedness community outreach and education that will leverage a broad range of resources to reach communities most likely to be impacted by disaster. 
  • Providing big picture and strategic planning and vision for outreach, training and community engagement.
  • Utilizing strong communication, relationship building, public relations skills, and organizational capabilities in developing outreach and engagement strategies and approaches, as well as being willing to model and deliver services. 
  • Working collaboratively with Outreach and Training team members, Volunteers, Community Safety Ambassadors, and other departmental staff to strategize coordination and inclusive planning efforts to address hazards in Seattle as well as assist and support our neighbors throughout the region. 
  •  Ensuring preparedness outreach and education is inclusive, focuses on race and social justice. Collaborate with other OEM, department and community partners to ensure outreach work is also aligned with planning work that integrates and addresses demographics, cultural diversities, and equity factors. 
  • Performing in the role of Staff Duty Officer (SDO) on a weekly rotational basis (24/7) and, with an operational perspective, ensuring OEM’s and the Emergency Operations Center (EOC) operational coordination is maintained day-to-day for planned and unplanned events and incidents. When the EOC is activated, you will provide management and leadership while serving in various roles within the EOC’s structure. The SDO is primary point of contact for agencies in need of emergency management support during non business hours. 
You will be prepared for this role if you have the following experience, skills, and capabilities:
  • Proven success in developing, managing, and innovating effective and creative community outreach, engagement, and education programs. 
  • Strong relationship building particularly with diverse communities, including those with access and functional needs, limited English proficiency, seniors, and low-income households. 
  • Cohesive and strategic planning and direction for community engagement efforts. 
  • Able to coordinate with multiple interdepartmental partners and project management within a matrix structure. 
  • Support and lead a team to ensure their professional development and success and the efficacy of the program. 
Your effectiveness in this role will depend on your ability to: 
  • Respect people’s lived experience and reflect a deep understanding of race, social justice, and equity in your interactions and work.
  • Be passionate about serving the community and championing for underserved and underrepresented vulnerable populations in your work. 
  • Stay informed and knowledgeable about evolving hazards (cyber, climate change, etc.) to ensure that outreach program stays nimble and relevant in imparting new information to community. 
  • Commit to teamwork and coordinate varying perspectives and work with diverse stakeholders to identify collaborative solutions. 



A successful applicant will have a career that reflects a commitment to creating fair and equitable outcomes and has: 

  • Promoted racial and social equity as well as community resiliency in their work.
  • Integrated anti-racist principles into their professional practice.
  • A commitment to listening, creating spaces for diverse perspectives, and the pursuit of inclusive, just, and racially equitable outcomes.
  • A portfolio of professional work in community engagement that reflects the empowerment of community with innovative, strategic programmatic efforts. 
  • Experience in policy development and implementation and/or program management and design is beneficial. 
  • Led, facilitated, and supported a team to achieve tangible outcomes.
  • Experience in or willingness to quickly learn the field of Emergency Management. 
This role is expected to complete the Professional Development Series, ICS 100, IS 700 and 800, ICS 300 and 400 within first year of employment.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 


Additional Information

This full-time position is classified as a Strategic Advisor 3, CL&PS in the City payroll system and is covered by the Civil Service System and is FLSA exempt. This position reports to the Deputy Director. A process is underway to have PROTEC17 – Strategic Advisors represent individuals in this classification title within OEM. This role will be required to work some nights, evenings, weekends; or attend meetings at locations outside of the office. 

To be considered you must include a resume and cover letter with your application by the application deadline at We encourage you to use your cover letter to discuss why you want to do this work and how you meet the qualifications for the position. Your resume should summarize the talent, experience, knowledge, and skills you bring to this work.
Questions? Please contact Nicolette Hornbeck at 
Who may apply: This position is open to all qualified candidates that meet the above qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience.

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