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Senior Workers' Compensation Analyst

Sep 1, 2020
City of Seattle
Position Description

The Seattle Department of Human Resources endeavors to promote an equitable and engaging work environment so employees can do their best work and make a difference for the people and communities we serve. The Department focuses on providing high quality services to all City employees and departments and works collaboratively with department leaders to align policies, practices, and programs citywide to fulfill the vision of workforce equity and excellence.

Within the department, the Workers’ Compensation unit is a service-driven and focused team that seeks to provide effective customer service improvements and proactive claims management. This unit has an operating budget of almost $2M and consists of nine workers’ compensation professional staff who are responsible for the administration of the City’s workers’ compensation program, administering over $20M in claims each year. We have recently launched a new claim system to bring the unit modern technology and take us into a paperless environment. To support the continued success of this unit, we are looking for a Senior Workers’ Compensation Analyst to analyze and effectively manage the most complex and technically challenging workers’ compensation claims. This position will provide you with the opportunity to act as a knowledgeable consultant to your teammates, utilizing your critical thinking and sound judgment to resolve intricate claims issues.

Job Responsibilities

You will be successful in this role if you have a passion for:

  • Delivering high levels of customer service to internal stakeholders, including injured workers and their home departments
  • Acting in a fair and equitable manner with employees throughout an organization
  • Consulting and collaborating with teams to brainstorm strategies for resolving complex problems and generate positive outcomes
  • Striving for meticulous organizational practices, case management, and record keeping
  • Providing guidance, knowledge, feedback, and counsel to your team members

Your effectiveness in this role will depend on your ability to:
  • Maintain confidentiality and professionalism
  • Be self-motivated and resourceful
  • Utilize sound judgement and independent decision-making
  • Establish and maintain positive working relationships with external and internal stakeholders
  • Manage multiple priorities quickly while ensuring deadlines are met and partners are satisfied
  • Prepare claims for litigation, including consulting with the City Attorney Office and unit manager as necessary
  • Testify at hearing with the Board of Industrial Insurance Appeals as requested by the City Attorney Office
  • Adjudicate claims through well-developed action plans to an appropriate and timely resolution in accordance with Title 51

You will be prepared for this role if you have experience or certification in:
  • Washington Workers’ Compensation Professional designation (WWCP)
  • Certified Claims Administrator (through Washington State L&I)
  • Washington State workers’ compensation claims handling and management, including pertinent guidelines and laws
  • Reading and interpreting medical terminology and the Washington Labor and Industries Medical Treatment Guidelines to assist workers in receipt of medical care relative to their work-related disability
  • Communicating with a wide variety of people and perspectives, including in situations that require confidently defending your decision-making
  • Calculating and assigning timely and appropriate reserves to claims; managing reserve adequacy through the life of the claim based on ultimate probable outcome
  • Managing claim recoveries, including but not limited to subrogation, Second Injury Fund excess recoveries, and Social Security and Medicare offsets



In addition to the skills and experience mentioned above, you will need to possess the below required qualifications (or a combination of education and/or experience and/or training which provides an equivalent background required to perform the work of the class):

  • A Bachelor’s Degree in Business or Public Administration, Legal, Medical, or a related field
  • Two years of experience in Washington State workers’ compensation claims management

  • An Associate Degree in Business or Public Administration, Legal, Medical, or a related field
  • Three years of experience in Washington State workers’ compensation claims management

  • Four years of experience in Washington State workers’ compensation claims management


Additional Information

This position is classified as a Workers’ Compensation Analyst, Senior. 

Job offers are contingent on review of a background check of conviction and arrest records. In compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17 applicants will be provided an opportunity to explain or correct background information.

To be considered for this position, you must submit your complete application, attaching both a cover letter and a recent copy of your resume, to no later than 4:00pm Pacific Time on Tuesday, September 15, 2020. In your 1-page cover letter, please explain your interest in this position and identify specifically how the combination of your knowledge, skills, and interests align with our business needs and will contribute to your success in this role. This position is open to all candidates who meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, medical condition, or pregnancy. The Seattle Department of Human Resources encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences. If you have questions please contact Lindsey King at

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